At Best Neuro & Ortho Physiotherapy Clinic, your privacy and trust are our top priorities. This Privacy Policy outlines how we collect, use, protect, and handle your personal and medical information when you visit our website or visit our clinic in Dwarka.

1. Information We Collect

We only collect information that is necessary to provide you with the best possible physiotherapy care and customer service. This may include:

• Personal Details: Your name, age, gender, and contact information (phone number, email address) when you fill out our “Make an Appointment” form.

• Medical Information: Details about your physical condition, pain points, injury history, and past treatments that you voluntarily share with us during consultations to help Dr. D.K. Singh and our team tailor your recovery plan.

• Technical Data: Standard website usage data (like IP addresses and browser types) collected through cookies to help us improve your browsing experience.

2. How We Use Your Information

The information we collect is used strictly for professional healthcare and administrative purposes, including:

• Scheduling, confirming, and managing your therapy appointments.

• Creating highly personalized neuro and orthopedic treatment plans.

• Communicating with you regarding your recovery progress, follow-ups, or clinic updates.

• Improving our website and local clinic services.

3. Data Protection and Security

We take your privacy seriously. All patient records and personal data submitted through our website are kept strictly confidential. We implement secure physical and digital safeguards to ensure your information is protected against unauthorized access, alteration, or disclosure.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. Your medical information will only be shared under the following circumstances:

• With other healthcare professionals, only if required for your continued treatment, and only with your explicit consent.

• When required by law or to comply with a legal process.

5. Your Rights

You have the right to:

• Request a copy of the personal and medical data we hold about you.

• Request corrections to any inaccurate or incomplete information.

• Ask us to delete your data from our active systems (subject to legal medical record retention requirements).

6. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised “Effective Date.”

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us:

• • Clinic Name: Best Neuro & Ortho Physiotherapy Clinic

  • Primary Locations: Sector 8 Dwarka & Sitapuri Part-II, New Delhi

  • Phone: +91 8057565721, +91 9315680703

  • Email: bestneuroorthophysio@gmail.com